We are pleased to offer Self-Service Returns! All you need to do is enter your email address and you can process your return and print a pre-paid shipping label. The return shipping cost will be deducted from your order refund. Attach the label to your box and drop it off at your nearest USPS location. That's it! Click Returns Center to get started. To complete your return, we require a proof of purchase.
For exchanges, follow the process above and indicate that it is an exchange and what product you want to exchange it for.
You have 30 days from your date of purchase to be eligible to return merchandise, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the original manufacturers tags. Items returned in less than new condition or without original manufacturers packaging and tags may be only partially refunded or not refunded at all.
Several types of goods are exempt from being returned. Load bearing goods such as carabiners, climbing harnesses, helmets and climbing protection are not returnable. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases or gift cards.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original form of payment.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.